Terms of Service

Welcome to Olivaremporium. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “you”) and the sole proprietor operating Olivaremporium.shop under the trade name Olivaremporium (“we”, “us”, “our”). By accessing, browsing, registering on, or making a purchase through the Website, you confirm that you have read, understood, and agreed to be bound by these Terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, all of which are incorporated by reference. If you do not agree with any portion of these Terms, please refrain from using the Website.

These Terms are published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and other applicable laws of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

1. About Us

is an individual online retail store (sole proprietorship) operated from India, offering a curated range of products. We are an “e-commerce entity” within the meaning of the Consumer Protection (E-Commerce) Rules, 2020, and act as the seller of record for all products listed on Olivaremporium.shop. We currently sell and ship exclusively within the territory of India, with complimentary free shipping on every order, and do not offer international shipping.

2. Eligibility

By using the Website, you represent and warrant that:

• You are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872;
• If you are below 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You are a resident of India with a valid shipping address within the Republic of India;
• You are not barred from receiving services under the laws of India or any other applicable jurisdiction;
• All information you provide is true, accurate, current, and complete.

3. Modifications to the Terms

We reserve the right, at our sole discretion, to modify, amend, add to, or remove any portion of these Terms at any time without prior notice. Any changes will become effective immediately upon being posted on the Website. It is your responsibility to review this page periodically. Your continued use of the Website following the posting of any modifications constitutes your binding acceptance of the revised Terms.

4. User Accounts

You may need to create an account to place an order or access certain features. By registering, you agree to:

• Provide accurate, current, and complete information, including full name, shipping address within India, email, and phone number;
• Maintain the confidentiality of your login credentials and accept full responsibility for all activities under your account;
• Refrain from creating multiple accounts for the same individual or transferring your account to any third party;
• Notify us immediately at support@olivaremporium.shop if you become aware of any unauthorized use of your account.

We reserve the right to refuse service, suspend or terminate accounts, cancel orders, and remove content at our sole discretion, particularly where we reasonably believe a violation of these Terms has occurred or where fraudulent activity is suspected.

5. Products and Orders

We sell a range of products listed on the Website. The following terms apply to all listings and orders:

• Product Descriptions: We make every effort to display product details accurately. However, slight variations in color, finish, material, or fit may occur due to lighting, screen calibration, and manufacturing tolerances.
• Country of Origin: The country of origin and country of manufacture for each product is disclosed on the relevant product page, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011.
• Availability: All orders are subject to product availability. We reserve the right to limit quantities, refuse, or cancel any order at our sole discretion, including in the event of stock shortages, pricing errors, or suspected fraudulent transactions.
• Order Confirmation: An order confirmation email or message is an acknowledgement only and does not constitute final acceptance of your order. We reserve the right to verify, approve, or decline any order before processing.

6. Pricing, Taxes, and Payment

• Pricing: All prices are listed in Indian Rupees (INR / ₹) and are inclusive or exclusive of taxes as clearly stated at checkout. Prices are subject to change without prior notice; the price applicable to your order is the price displayed at the time of order confirmation.
• Taxes (GST): Applicable Goods and Services Tax (GST) and any other statutory levies will be charged as per the prevailing rates of the Government of India and clearly disclosed before payment.
• Free Shipping: We offer free shipping on all orders delivered within India. No shipping or handling charges will be added at checkout.
• Payment Methods: We accept payment through secure third-party payment gateways including credit cards, debit cards, UPI, net banking, and approved wallets. We do not store complete payment card information on our servers.
• Failed Transactions: If a payment is debited but the order is not confirmed, the amount will be refunded to the original payment method within 7–10 working days as per RBI guidelines.

7. Shipping and Delivery (India Only)

We currently provide shipping services exclusively within the territory of the Republic of India. We do not accept or fulfil international orders. Orders placed with a shipping address outside India will be cancelled and refunded.

• Free Shipping on All Orders: We provide complimentary free shipping on every order across India, with no minimum order value required. No shipping fees, handling charges, or hidden costs will be applied at checkout.
• Order Processing Time: Orders are processed and dispatched within 1–2 working days from the date of successful order confirmation and payment.
• Delivery Time: Standard delivery within India typically takes 3–5 working days after dispatch, depending on the destination PIN code and courier partner.
• Total Estimated Timeline: Customers can expect to receive their orders within approximately 4–7 working days from order placement, subject to courier availability, weather conditions, and unforeseen logistical delays.
• Serviceable Areas: We deliver to most PIN codes across India through our courier partners. In rare cases, certain remote locations may not be serviceable; in such situations, we will notify you and process a full refund.
• Risk and Title: Risk of loss and title to products pass to you upon delivery at the address you provided.

Detailed shipping terms, courier partners, and tracking information are available in our separate Shipping Policy.

8. Cancellation, Return, Refund, and Exchange

Detailed terms relating to order cancellation, returns, refunds, exchanges, and warranty for products are governed by our separate Return & Refund Policy, which is incorporated by reference into these Terms. Key highlights:

• Cancellation: Orders may be cancelled before they are dispatched (i.e., within the 1–2 day processing window). Once shipped, orders cannot be cancelled but may be subject to the return policy.
• Return Window: Eligible products may be returned within 7 days of delivery, in unused condition with original packaging and tags intact.
• Made-to-Order/Custom Products: Made-to-order, custom-configured, or personalized products are produced to your specifications and may be subject to limited return eligibility, except in cases of manufacturing defect or incorrect processing on our part.
• Refund Timeline: Approved refunds are processed within 7–10 working days to the original payment method, in accordance with Reserve Bank of India guidelines.

9. Made-to-Order & Customised Products

For made-to-order or customised products, you are solely responsible for providing accurate, current, and complete specifications. Olivaremporium shall not be liable for any issues arising from incorrect, outdated, or incomplete information submitted by the customer. We strongly recommend reviewing your specifications carefully before placing an order. All custom products are produced in compliance with applicable India regulatory standards.

10. Intellectual Property Rights

All content available on Olivaremporium.shop — including text, graphics, logos, brand names, product images, photographs, videos, illustrations, user interfaces, designs, software, and source code — is the exclusive property of Olivaremporium or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not reproduce, copy, modify, republish, upload, distribute, transmit, sell, license, or otherwise exploit any content on the Website for any commercial purpose without our prior written consent. Unauthorized use may result in legal action under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable statutes.

11. Prohibited Conduct

In accordance with Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you agree NOT to host, display, upload, modify, publish, transmit, store, update, or share any information that:

• Belongs to another person and to which you do not have any right;
• Is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, insulting on the basis of gender, libelous, racially or ethnically objectionable, or otherwise inconsistent with applicable law;
• Is harmful to children;
• Infringes any patent, trademark, copyright, or other proprietary right;
• Violates any law for the time being in force in India;
• Deceives or misleads the addressee about the origin of any message or knowingly communicates any false information;
• Impersonates another person;
• Contains software viruses, malware, or any other harmful code;
• Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order;
• Causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting to any other nation.

12. Disclaimer of Warranties

The Website and all products, services, content, and materials offered through it are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the Website will operate uninterrupted, error-free, or be free from viruses; that all information provided is complete, accurate, or current; or that products will meet every individual customer’s specific requirements where information provided by the customer (such as measurements or specifications) is inaccurate.

We are not responsible for allergic reactions to product materials, discomfort or dissatisfaction caused by inaccurate measurements or specifications supplied by the customer, or issues arising from misuse of the product.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Olivaremporium, its affiliates, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including without limitation loss of profits, loss of goodwill, loss of data, business interruption, or any other intangible loss — arising out of or in connection with your use of, or inability to use, the Website or the products purchased through it, whether based on warranty, contract, tort, or any other legal theory. Our aggregate liability for any claim arising out of or relating to these Terms shall not exceed the total amount actually paid by you for the specific order that is the subject of the claim.

14. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned, operated, or controlled by us. We do not endorse and are not responsible for the content, policies, products, or practices of any third-party website or service. Accessing third-party links is done at your sole risk; you are encouraged to review the terms and privacy policies of those third parties.

15. Indemnification

You agree to defend, indemnify, and hold harmless Olivaremporium, its affiliates, agents, licensors, and suppliers from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or connected with: (i) your use or misuse of the Website or products; (ii) your breach of these Terms or any applicable law; (iii) any inaccurate or fraudulent information you provide, including incorrect specifications or measurements; or (iv) your violation of any third-party rights.

16. Termination

These Terms remain in effect as long as you use the Website. Either party may terminate this Agreement at any time. Olivaremporium reserves the right, in its sole discretion and without prior notice, to suspend or terminate your access to the Website, cancel pending orders, and remove content you have posted, if we reasonably believe you have violated these Terms or any applicable law. Provisions that by their nature should survive termination (including ownership, disclaimers, indemnity, and limitations of liability) shall remain in effect.

17. Force Majeure

We shall not be held liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, fire, floods, pandemics, epidemics, government actions, network or courier failures, strikes, or shortages of transportation, fuel, energy, labor, or materials.

18. Electronic Communications and Consent

By creating an account or placing an order, you consent to receive electronic communications from us — including emails, SMS, WhatsApp messages, and push notifications — regarding your account, orders, transactions, customer support, and promotional offers. These electronic communications satisfy any legal requirement that such communications be in writing under the Information Technology Act, 2000. You may withdraw consent for marketing communications at any time by following the unsubscribe instructions or contacting us at support@olivaremporium.shop

19. Privacy and Data Protection

Your personal information is collected, processed, stored, and disclosed in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection laws. By using the Website, you consent to such collection and processing.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of India. Subject to other provisions in this clause, the competent courts in India shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website. Before initiating legal proceedings, the parties shall attempt to resolve disputes amicably through good-faith negotiation, and where appropriate, through the grievance redressal mechanism set forth in Section 24 below.

21. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations to any successor entity or third party, including in the event of a sale of business, merger, or restructuring.

22. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other legal notices published on the Website, constitute the entire agreement between you and regarding your use of the Website and supersede any prior agreements, communications, or understandings, whether written or oral.

24. Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for Olivaremporium.shop are as follows:

• Name: Reyansh Das
• Designation: Grievance Officer / Sole Proprietor
• Email: support@olivaremporium.shop
• Phone: +919850340739
• Address:  6, Vitthal Narayan Purav Marg, Udaygiri CHS, Anushakti Colony, Chembur, Mumbai, Maharashtra 400088, India
• Working Hours: Monday – Saturday, 8:00 AM – 5:00 PM IST Closed on Sundays and Public Holidays.

Any complaint, dispute, or grievance regarding the Website, products, services, or any violation of these Terms may be addressed in writing to the Grievance Officer at the email above. We shall acknowledge receipt of your grievance within 24 hours and shall endeavour to resolve it within 15 days from the date of receipt, in accordance with applicable law.

25. Contact Us

For any questions, feedback, or general inquiries regarding these Terms of Service, please reach out using the details below:

• Seller Name: Reyansh Das
• Website:  Olivaremporium.shop
• Email: support@olivaremporium.shop
• Phone: +919850340739
• Address: 6, Vitthal Narayan Purav Marg, Udaygiri CHS, Anushakti Colony, Chembur, Mumbai, Maharashtra 400088, India

By using Olivaremporium.shop, you confirm that you have read, understood, and agreed to these Terms of Service in their entirety.

Last Updated: May 2026