Welcome to the Shipping Policy of Lumaraboutique. This policy
explains how we process, package, and deliver your orders. It forms an integral part of our Terms of
Service and applies to every purchase made on Lumaraboutique.shop. By placing an order, you
agree to the shipping terms set out below. This policy complies with the Consumer Protection (E-Commerce) Rules,
2020 and the Legal Metrology Act, 2009 of India.

1. Shipping Highlights

• Shipping Coverage: Pan-India only — we deliver to most PIN codes across
  the Republic of India.
• International Shipping: Not available. We currently do not accept or
  fulfil orders outside India.
• Shipping Charges: FREE on every order, with no minimum order value.
• Order Processing Time: 1–2 working days from successful order
  confirmation.
• Delivery Time: 3–5 working days after dispatch.
• Total Estimated Timeline: 4–7 working days from order placement.
• Order Tracking: Tracking link sent by email upon dispatch.
• Support Channel: Email only — support@lumaraboutique.shop.

2. Shipping Coverage

Lumaraboutique.shop ships exclusively within the territory of
the Republic of India. We deliver to almost all serviceable PIN codes through our trusted courier partners.
While the vast majority of locations in India are serviceable, there may be a small number of remote,
restricted, or non-serviceable PIN codes where our courier partners cannot deliver.

• Serviceable Areas: Major cities, tier-2 and tier-3 towns, and most rural PIN codes across
  India.
• Non-Serviceable Locations: If your PIN code is not serviceable, our system will display a
  message at checkout. In rare cases where this is identified post-order, we will notify you by email and
  process a full refund within 7–10 working days.
• International Orders: Orders placed with a delivery address outside India will be
  automatically cancelled and refunded. We do not ship to any country other than India.

3. Free Shipping on All Orders

We are pleased to offer complimentary free shipping on every
order placed on Lumaraboutique.shop, with the following guarantees:

• No minimum order value — free shipping applies to orders of any amount.
• No hidden fees — no handling, packaging, fuel, or remote-area surcharges will be added at
  checkout.
• No surprise charges at delivery — the price you see at checkout is the final price.
• Free shipping applies to standard delivery only. Expedited or same-day delivery (if
  introduced in the future) may carry separate charges, which will be clearly communicated before payment.

4. Order Processing Time

Every order goes through a careful processing workflow before dispatch:

• Order Confirmation: You will receive an order confirmation by email immediately after
  successful payment.
• Order Verification: Within 24 hours, our team verifies your order details and payment
  status.
• Quality Check & Packaging: Each item is hand-inspected for quality and any visible
  defects before being securely packed.
• Dispatch: Orders are dispatched within 1–2 working days from order
  confirmation.
• Made-to-Order Note: Personalised, customised, or made-to-order items may require an
  additional 1–3 working days for preparation before dispatch.
• Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next working day.

5. Delivery Timeline

After dispatch from our warehouse, the standard delivery timeline within India
is as follows:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad):
  3–4 working days
• Tier-2 and Tier-3 Cities: 4–5 working days
• Remote and Hilly Areas (parts of North-East, Jammu & Kashmir, Ladakh, Andaman &
  Nicobar, Lakshadweep): 5–7 working days
• Total estimated delivery from order placement: 4–7 working days for most
  locations.

Delivery times are estimates only and may vary due to factors beyond our
control, including local courier capacity, weather, regional disruptions, public holidays, or pin code-level
operational constraints.

6. Working Days Definition

“Working days” refers to Monday through Friday, excluding
Saturdays, Sundays, and Indian national/regional public holidays. Orders placed on a non-working day will be
considered as placed on the next working day for processing purposes.

7. Courier Partners

We partner with reputed Indian courier and logistics providers to ensure your
order reaches you safely and on time. Our partners include leading services such as Delhivery, Blue Dart,
Shadowfax, Xpressbees, Ecom Express, DTDC, and India Post. The specific courier assigned to your order depends
on your delivery PIN code and product weight; we reserve the right to change courier partners without prior
notice in order to maintain service quality.

8. Order Tracking

• Once your order is dispatched, you will receive a shipment confirmation email containing
  the tracking number and a direct tracking link to the courier partner’s
  website.
• Tracking updates may take 24–48 hours to begin reflecting accurate movement data after
  dispatch.
• You can also track your order by logging into your Lumaraboutique.shop account and visiting the
  “My Orders” section.
• If you do not receive a tracking number within 3 working days of order placement, please email us at support@lumaraboutique.shop with your order number.

9. Shipment Notifications

We will keep you informed at every stage of your order:

• Order Confirmation — by email immediately after order placement.
• Order Verified & Processing — by email after internal verification.
• Order Shipped — by email with tracking link upon dispatch.
• Out for Delivery — by SMS from the courier partner on the day of delivery.
• Delivered — by email and SMS confirmation upon successful delivery.

10. Packaging

Your order is precious — and so is its packaging. Every order ships with the
following protective layers:

• Protective Inner Packaging — cushions the product against scratches and pressure during
  transit.
• Premium Brand Box — branded retail packaging.
• High-Quality Corrugated Shipping Box — sturdy outer carton to withstand transit handling.
• Tamper-Proof Courier Bag — sealed to ensure safety, hygiene, and theft protection.

11. Delivery Process

• Deliveries are attempted between 9:00 AM and 7:00 PM local time on working days.
• The courier partner may call the contact number provided at checkout before attempting delivery.
• Most courier partners will attempt delivery up to 3 times on consecutive working days
  before returning the shipment to us.
• Please ensure that the recipient or an authorised representative is available at the delivery address to
  receive and acknowledge the shipment.
• The recipient may be requested to verify their identity (e.g., name confirmation) before delivery is
  completed.

12. Address Accuracy and Changes

• Customers are responsible for providing the correct, complete, and current shipping
  address, including landmark, building name, and PIN code.
• We are unable to make changes to the shipping address once the order has been dispatched.
• If you need to correct your address, please email support@lumaraboutique.shop within the 1–2 working day processing
  window, with subject line “Address Change — [Order Number]”. We will accommodate the change
  wherever possible.
• Lumaraboutique.shop is not liable for delays, non-delivery, or loss of shipment arising from
  incomplete or inaccurate address information provided by the customer.

13. P.O. Box and Restricted Addresses

For security and trackability reasons, we do not deliver to P.O. Box
addresses or to certain restricted government, defence, or institutional locations where commercial
courier access is limited. Please provide a residential or office address for smooth delivery.

14. Failed or Undelivered Shipments

Despite our best efforts, deliveries sometimes fail. The following scenarios may
apply:

• Recipient Unavailable: The courier will reattempt delivery up to 3 times. If still
  undelivered, the package will be returned to us.
• Incorrect Address / Unreachable Phone: If the courier cannot locate the address or reach
  the customer, the shipment is held at the nearest courier hub for 3–5 days before being returned to sender.
• Refused Delivery: If you refuse to accept the shipment without a valid reason (e.g.,
  visible tampering or damage), the package will be returned to us.
• Return to Sender: If a shipment is returned to us due to any of the reasons above, we will
  email you within 2 working days to confirm next steps. You may choose: (a) re-shipment to a corrected
  address (no additional charge, as we offer free shipping), or (b) full refund processed within 7–10 working
  days.

15. Lost-in-Transit Shipments

In the rare event that a shipment is marked as lost in transit by the courier
partner:

• We will initiate a courier investigation immediately upon being notified.
• If the shipment cannot be located within 7 working days of investigation initiation, we
  will offer you a free replacement or full refund, at your choice.
• Please email support@lumaraboutique.shop if your tracking has shown no
  movement for more than 5 consecutive working days.

16. Damaged in Transit

If you receive a shipment that appears tampered with, opened, or visibly damaged
on the outside:

• You may refuse the delivery at the doorstep and ask the courier to return it.
• If you have already accepted the package, please unbox it on camera wherever possible and
  report the issue by email to support@lumaraboutique.shop within 48
  hours of delivery, along with clear photos and the order number.
• We will offer a free replacement, full refund, or exchange as per our Return & Refund Policy.

17. Holidays and Seasonal Delays

Please note that during major Indian festivals (Diwali, Holi, Eid, Christmas,
Republic Day, Independence Day, etc.), end-of-year sale periods, or extreme weather seasons (monsoon, cyclones,
snowfall), courier networks may experience increased load and delays. We will communicate any expected delays
through email and on the Website during such periods.

18. Force Majeure

Lumaraboutique.shop shall not be liable for any delay or failure
in delivery caused by circumstances beyond our reasonable control, including but not limited to natural
disasters, floods, earthquakes, pandemics, epidemics, civil unrest, riots, strikes, government restrictions,
courier-network outages, road or air-traffic disruptions, or any other force majeure event. In such cases, we
will communicate updated timelines via email at the earliest.

19. Customs, Duties, and International Orders

Since we ship exclusively within India, there are no customs duties,
import taxes, or international shipping fees applicable to any order. Customers should not be
charged any additional amount upon delivery; if a courier ever attempts to collect any sum beyond what was paid
at checkout, please refuse the payment and contact us immediately at support@lumaraboutique.shop.

20. Order Cancellation Before Dispatch

You may cancel your order free of charge before it is dispatched (i.e., within
the 1–2 working day processing window). Cancellation requests must be sent by email to support@lumaraboutique.shop with subject line “Order Cancellation — [Your
Order Number]”. Once an order is dispatched, it cannot be cancelled but may be returned under our Return
& Refund Policy.

21. Important Conditions

• Risk of loss and title to the products passes to the customer upon delivery at the address provided.
• Estimated delivery dates are indicative and not guaranteed. Lumaraboutique.shop shall not be
  liable for incidental, consequential, or special damages arising from delivery delays.
• This policy may be updated from time to time without prior notice. The policy applicable to your order is
  the version published at the time of order placement.
• This policy is governed by the laws of the Republic of India. Any dispute relating to shipping or delivery
  shall be subject to the exclusive jurisdiction of the competent courts in India.

22. Contact Us

For any shipping, tracking, address-change, or delivery-related queries, please
email us using the details below. Email is our only supported channel for shipping support.

• Seller Name: Lumaraboutique.shop
• Website: Lumaraboutique.shop
• Shipping Email (only channel): support@lumaraboutique.shop
• Address: 1, Samarth Nagar, Chunabhatti, Sion, Mumbai, Maharashtra 400022, India
• Email Response Time: Within 24 working hours, Monday to Friday (excluding public holidays)

By placing an order on Lumaraboutique.shop, you acknowledge that
you have read, understood, and agreed to this Shipping Policy in its entirety.

Last Updated: May 2026