At Lumaraboutique, we understand that sometimes plans change. This
Cancellation Policy explains when and how you can cancel an order placed on Lumaraboutique.shop, the
refund process that follows, and the limited circumstances in which cancellation may not be possible. This page
forms part of our Terms of Service and is published in accordance with the Consumer Protection
(E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019 of India.

1. Cancellation Highlights

  • Cancellation Window: Any time before your order is dispatched (typically within the
    1–2 working day processing window after order placement).
  • Cancellation Channel: Email only — send your request to support@lumaraboutique.shop.
  • Cancellation Fees: NONE — we do not charge cancellation, processing,
    restocking, or administrative fees.
  • Refund Timeline: 7–10 working days to the original payment method (Visa,
    MasterCard, or PayPal), per RBI guidelines.
  • Post-Dispatch: Orders that have already been shipped cannot be cancelled but may be
    returned under our Return & Refund Policy.
  • Confirmation: We confirm cancellation requests by email within 24 working
    hours    .

2. Cancellation Window

You may cancel your order at any point before it is dispatched
from our warehouse. As our standard order processing takes 1–2 working days from successful
order confirmation, you generally have this window to request a cancellation. Once an order has been handed over
to our courier partner and a tracking number has been generated, the cancellation window closes.

For made-to-order or customised items that may require an additional
1–3 working days for preparation before dispatch, the cancellation window may be slightly
longer. Cancellation is, however, still subject to the preparation process not yet having started.

3. Who Can Cancel an Order

A cancellation request can be submitted only by the customer who placed the
order, using the registered email address associated with the order. For security and identity-verification
reasons, we cannot accept cancellation requests from third parties or from email addresses that do not match the
original order record.

4. How to Cancel an Order (Email Only)

All cancellation requests must be submitted exclusively by
email. We do not accept cancellation requests via phone, WhatsApp, social media, or our customer
account portal. To request a cancellation:

  • Send an email to support@lumaraboutique.shop
  • Use the subject line: “Order Cancellation — [Your Order Number]”
  • Send from the same email address used to place the order

Cancellation requests submitted through any channel other than email will not be
processed.

5. What Information to Include

To help us process your cancellation request quickly and accurately, please
include the following in your email:

  • Full Name as registered on the order
  • Order Number
  • Order Date
  • Email Address associated with the order
  • Reason for Cancellation (optional but helps us improve)
  • Preferred Refund Mode: Original payment method or store credit (12-month validity)

6. Cancellation Confirmation

  • Our customer support team will acknowledge your cancellation request within 24 working
    hours     (Monday to Friday, 10:00 AM – 6:00 PM IST).
  • If your order has not yet been dispatched, we will confirm the cancellation by email and initiate the refund
    within 24 hours of approval.
  • If your order has already been dispatched, we will inform you that the order cannot be cancelled, and we
    will guide you through our Return & Refund Policy instead.
  • You will receive a separate email once the refund is initiated, along with the transaction reference.

7. Orders Eligible for Cancellation

The following orders can typically be cancelled before dispatch:

  • Ready-to-ship inventory items
  • Standard, non-customised products
  • Accessories and add-on items
  • Made-to-order products for which preparation has not yet started

8. Orders NOT Eligible for Cancellation

The following orders may NOT be cancelled once they have entered the relevant
fulfilment stage:

  • Orders that have already been dispatched and have a tracking number assigned
  • Made-to-order, custom-configured, or personalised products for which production has already
    commenced
  • Engraved, monogrammed, or otherwise personalised items where the customisation work has already begun
  • Items purchased during clearance sales, flash sales, or marked as “Final Sale” / “Non-Cancellable” on the
    product page
  • Store credit purchases or gift cards (which are subject to their own validity terms)

If you have any doubt about cancellability, please email support@lumaraboutique.shop as early as possible — we will do our best to
help.

9. Made-to-Order & Customised Product Cancellation

Made-to-order, custom-configured, or personalised products are subject to special
cancellation conditions due to their customised nature:

  • Within 12 hours of order placement: Cancellation is typically possible, as production
    generally starts after this window.
  • After 12 hours and before production starts: Cancellation may still be possible — please
    email us immediately at support@lumaraboutique.shop.
  • After production has commenced: Cancellation may not be possible since the product has
    been customised to your specifications. In such cases, we will inform you of the status and discuss
    alternatives such as a partial refund or store credit at our discretion.

10. Partial Cancellation

If your order contains multiple items and you wish to cancel only a portion, you
may request a partial cancellation by clearly listing the items you wish to remove in your
email. Conditions:

  • Partial cancellations are processed at our sole discretion, depending on whether the items have entered the
    dispatch or production stage.
  • If approved, the refund will cover only the price of the cancelled item(s), including the proportionate GST.
  • Since shipping is FREE on all orders, there are no shipping charges to refund or adjust.
  • The remaining items in the order will continue to be processed and dispatched as normal.

11. Order Modification (Address, Quantity, Item Change)

If, instead of cancelling, you wish to modify your order (e.g.,
change shipping address, edit quantity, swap an item), please email us within the 1–2 working day
processing window with the subject line “Order Modification — [Your Order Number]”. We will
accommodate modification requests wherever possible. Conditions:

  • Address modifications are subject to PIN-code serviceability.
  • Quantity or item changes may result in a price adjustment — additional payment or partial refund — which we
    will communicate by email before processing.
  • Modifications cannot be accepted once the order is dispatched or once production of a made-to-order item has
    commenced.

12. Refund Process After Cancellation

Once your cancellation is approved, we initiate the refund immediately to the
original payment method used at the time of purchase. Refund timelines are as follows:

  • Visa Card: Refunded to the same Visa card; reflects within 7–10 working
    days    , depending on your card issuer.
  • MasterCard: Refunded to the same MasterCard; reflects within 7–10 working
    days    , depending on your card issuer.
  • PayPal: Refunded back to your PayPal account or the original funding source linked to
    PayPal; reflects within 3–7 working days, depending on PayPal’s policies.
  • Store Credit (optional): Available instantly in your
    Lumaraboutique.shop account, valid for 12 months from issue date.
  • GST & Taxes: All GST and statutory taxes paid on the cancelled item will be refunded in
    full.
  • Shipping Charges: Since we offer FREE shipping on all orders, there are no
    shipping charges to refund.

All refunds are processed in accordance with Reserve Bank of India guidelines
for online refunds. The exact timeline may vary slightly depending on bank or PayPal processing times.

13. Cancellations Initiated by Lumaraboutique.shop

In certain situations, we may need to cancel your order. We will always notify
you by email and issue a full refund if any payment has been made. Reasons we may cancel an
order include:

  • Stock Unavailability: The product is unexpectedly out of stock or discontinued.
  • Pricing Error: A pricing or product description error displayed on the Website.
  • Failed Payment Verification: Your payment could not be verified or appears suspicious.
  • Fraud Suspicion: The order pattern, IP address, or payment details indicate a risk of
    fraud.
  • Non-Serviceable PIN Code: Your shipping PIN code is not serviced by our courier partners.
  • International Shipping Request: The shipping address is outside India (we ship within India
    only).
  • Force Majeure Events: Natural disasters, government restrictions, courier-network failures,
    or other circumstances beyond our control.
  • Order Verification Failure: Customer did not respond to verification requests within 3
    working days.

In all such cases, the full amount paid will be refunded to the original payment
method within 7–10 working days, and we will email you with the cancellation reason and refund
confirmation.

14. No Cancellation, Processing, or Restocking Fees

Lumaraboutique.shop does NOT charge any
cancellation fee, processing fee, restocking fee, or administrative penalty for orders cancelled before
dispatch. The full amount paid (including GST) will be refunded to you.

15. Post-Dispatch Orders (Return Instead of Cancellation)

If your order has already been dispatched and a tracking number has been
generated, the order can no longer be cancelled under this Policy. However, you may still:

  • Refuse Delivery at the doorstep — the package will be returned to us, and a refund will be
    processed under our Return & Refund Policy.
  • Accept the Delivery and initiate a return within 7 days of receipt, in
    unused condition with original packaging. Free reverse pickup is provided across serviceable PIN codes in
    India.

Please refer to our separate Return & Refund Policy for complete
details on post-delivery returns.

16. Cancellation Due to Non-Delivery

If your order has been dispatched but cannot be delivered after multiple
attempts due to:

  • Recipient being repeatedly unavailable;
  • Incorrect or incomplete address provided at checkout;
  • Refusal to accept the delivery without a valid reason;

— the courier partner will return the package to us. We will then email you
within 2 working days with two options: (a) re-shipment to a corrected address (no additional
charge, as shipping is free), or (b) full refund to the original payment method within 7–10
working days.

17. Cancellation of Failed Payment Orders

If a payment fails or is declined at checkout, no order is created and no
cancellation is required. If the amount was debited but the order was not confirmed:

  • As per RBI guidelines, the amount will be auto-reversed by your bank or PayPal within 7–10 working
    days    .
  • If you do not see the refund within the timeframe, please email support@lumaraboutique.shop with subject “Payment Issue — [Transaction
    Reference]” and your transaction UTR / PayPal reference.

18. Cancellation Records & Repeat Cancellations

We maintain records of cancellation requests for fraud prevention and
operational analytics. Repeated cancellations from the same customer account may be subject to internal review.
In rare cases of suspected misuse (e.g., chronic cancellations after dispatch, intentional non-acceptance of
delivery), Lumaraboutique.shop reserves the right to refuse future orders from the customer
account or to require pre-payment verification.

19. Important Notes

  • Email is the only valid channel for cancellation, modification, and refund-related
    requests.
  • Cancellation requests are subject to the order status at the time the request is received and processed.
  • Approval of a cancellation request is at the sole discretion of Lumaraboutique.shop,
    especially for made-to-order items.
  • This Policy may be updated from time to time without prior notice. The Policy applicable to your order is
    the version published at the time of order placement.
  • This Policy is governed by the laws of the Republic of India. Any dispute relating to cancellation or refund
    shall be subject to the exclusive jurisdiction of the competent courts in India.

20. Grievance and Escalation

If you are not satisfied with the resolution of your cancellation or refund
request, you may escalate the matter by email to our designated Grievance Officer, as required under the
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer
Protection (E-Commerce) Rules, 2020. The Grievance Officer will acknowledge your complaint within 24
hours and provide a resolution within 15 days of receipt.

21. Contact Us

For all cancellation, modification, and refund-related queries, please email us
using the details below. Email is our only supported channel for cancellation-related
communications.

  • Seller Name: Lumaraboutique.shop
  • Website: Lumaraboutique.shop
  • Cancellation Email (only channel): support@lumaraboutique.shop
  • Address: 1, Samarth Nagar, Chunabhatti, Sion, Mumbai, Maharashtra 400022, India
  • Email Response Time: Within 24 working hours, Monday to Friday (excluding public holidays)

By placing an order on Lumaraboutique.shop, you acknowledge that
you have read, understood, and agreed to this Cancellation Policy in its entirety, including the email-only
cancellation requirement.

Last Updated: May 2026